Windows 10 comes with an in-built mail application. You can setup the Gmail, Yahoo, Outlook and any other email account in the Windows mail app. You no need to worry about getting the settings for your email. Once you enter the email address and password, Mail app tries to connect with the email server and get the settings automatically. Windows users reported an issue with error 0x8000000b while configuring the email account in the Mail app.
The error message appears as
Something went wrong
We’re sorry, but we weren’t able to do that.
Error code: 0x8000000b
Users encountered this issue with the Mail app error 0x8000000b while configuring the Gmail, Yahoo and Outlook email accounts. If the issue encountered with any other email account, you can try same below steps and fix the issue on your computer.
If you are facing the issue with Mail app error 0x8000000b on your computer, this guide helps you to fix the issue and let you to configure the email account in the Mail app.
How to fix Windows 10 Mail app error 0x8000000b?
Follow the below resolution steps one by one and check if you can able to configure the email account in the Mail app without any errors. If the error remains, you can proceed with the further resolution steps.
Quick Note: Before proceeding with the further resolution steps, we suggest you to create a System Restore Point first. If something goes wrong during the troubleshooting, you can restore your computer back to previous working state.
Reset Mail and Calendar App:
If any of the Windows store apps prompting error or not working properly, first, you can try resetting the app and check if that works fine. Therefore, before performing any further steps, you can try resetting the Mail and Calendar app and check if the issue with mail app error 0x8000000b gets fix.
To reset Mail and Calendar app, refer the below steps.
- Press Windows logo + I keys on your keyboard to open Settings window and click on Apps.
2. Scroll down to locate Mail and Calendar. Select Mail and Calendar and click on Advanced options.
3. You can now see the option Reset. Click on it to Reset the Mail and Calendar app.
4. Once after the Reset process, you will see a tick mark next to Reset option as shown below.
This will reset the Mail and Calendar application on your computer. Now, try to configure email account. It should work fine now without any error. If the issue remains, you can proceed with the further resolution steps.
Disable or Uninstall Anti-Virus to fix mail app error 0x8000000b:
If the Anti-Virus installed on your computer is corrupted or damaged, you may encounter this issue. In this case, we suggest you to disable or uninstall Anti-Virus program temporarily. Check if the Mail app works fine after that and then reinstall it.
You can refer the below link to disable or uninstall Anti-Virus program from your computer.
If the Mail app works fine after removing the Anti-Virus program, you can try downloading the updated Anti-Virus file from the manufacturer’s website. In case, if the issue remains, you can proceed with the further resolution steps.
Sign-in using Advanced Settings:
If the above troubleshooting steps did not help, you can try configuring the email account manually using the Advanced Settings on the Mail app. To perform the same, follow the below steps.
To configure Gmail account:
Before configuring the Gmail account, login to your account in the browser and enable IMAP settings. Next, proceed with the further steps.
- Launch Mail app and select the option Add Account.
2. Next select the option Advanced Setup. Do not click on Google.
3. On the next screen, select the option Internet email.
4. Now, enter all the required information and update the Incoming and Outgoing mail servers as below.
Incoming email server: imap.gmail.com:993
Outgoing (SMTP) email server: smtp.gmail.com:465
5. Select the Account Type to IMAP4, check all the options available below and click on Sign-in.
This should help you to sign in to the Mail app without any errors. You can refer the below steps to configure the Outlook email account in the Mail app manually.
To configure Outlook account:
Refer the below steps to configure the Outlook account in the Windows Mail app.
- Click on Mail app and select the option Add Account.
2. Next, select the option Exchange.
3. It prompts you to enter the name and email address. Enter the details and click on Sign-in.
Outlook account sync with the email server to get the port settings and login to your email. You will now be able to configure and access your emails without any errors.
I hope that the above troubleshooting steps helps you to fix the issue with Windows 10 mail app error 0x8000000b on Windows 10 computers. If you need any further help, do comments below. We are happy to assist you.